Cloud Express
Severity 1 | Severity 2 | Severity 3 | Severity 4 | |
Criteria | Your system is down, and the condition is impacting a production environment. | Severely limited functionality is impacting business. | Majority of software functions are usable; low impact to business. | Software is functioning with minor problems. |
Response Time | 15 Minutes, 24/7 | 30 Minutes, 24/7 | 60 Minutes, 24/7 | 2 Hours, 24/7 |
U.K. | +44 800 0519 443 | |||
Germany | +49 800 0009 684 | |||
France | +33 805 543 034 | |||
Italy | +39 800 146 023 | |||
Netherlands | +31 800 023 4743 | |||
Belgium | +32 800 499 00 | |||
Switzerland | +41 800 000 190 |