Cloud Express
| Severity 1 | Severity 2 | Severity 3 | Severity 4 | |
| Criteria | Your system is down, and the condition is impacting a production environment. | Severely limited functionality is impacting business. | Majority of software functions are usable; low impact to business. | Software is functioning with minor problems. |
| Response Time | 15 Minutes, 24/7 | 30 Minutes, 24/7 | 60 Minutes, 24/7 | 2 Hours, 24/7 |
| U.K. | +44 800 0519 443 | |||
| Germany | +49 800 0009 684 | |||
| France | +33 805 543 034 | |||
| Italy | +39 800 146 023 | |||
| Netherlands | +31 800 023 4743 | |||
| Belgium | +32 800 499 00 | |||
| Switzerland | +41 800 000 190 |