Cisco Security
| Severity 0 | Severity 1 | Severity 2 | Severity 3 | |||||
| Criteria | Your system is down, and the condition is impacting a production environment. | Severely limited functionality is impacting business. | Majority of software functions are usable; low impact to business. | Software is functioning with minor problems. | ||||
| Service Level | Professional | Advanced & Managed | Professional | Advanced & Managed | Professional | Advanced & Managed | Professional | Advanced & Managed |
| Response Time | 30 Minutes, 24/7 | 15 Minutes, 24/7 | 1 Hour, 24/7 | 30 Minutes, 24/7 | 2 Hours, 24/7 | 1 Hour, 24/7 | 4 Hours, 24/7 | 2 Hours, 24/7 |
| Portal | Click Here | Click Here | Click Here | Click Here | Click Here | Click Here | ||
| U.K. | +44 800 0519 443 | |||||||
| Netherlands | +31 800 023 4743 | |||||||