Cisco Networks

 Severity 0

Severity 1

Severity 2

Severity 3

CriteriaYour system is down, and the condition is impacting a production environment. Severely limited functionality is impacting business. Majority of software functions are usable; low impact to business. Software is functioning with minor problems. 
Service Level ProfessionalAdvanced & ManagedProfessionalAdvanced & ManagedProfessionalAdvanced & ManagedProfessionalAdvanced & Managed
Response Time30 Minutes, 24/715 Minutes, 24/71 Hour, 24/730 Minutes, 24/72 Hours, 24/71 Hour, 24/74 Hours, 24/72 Hours, 24/7
Portal  Click HereClick HereClick HereClick HereClick HereClick Here
U.K.
+44
800 0519 443