BaaS / DRaaS

 Severity 1Severity 2Severity 3Severity 4
CriteriaYour system is down, and the condition is impacting a production environment. Severely limited functionality is impacting business. Majority of software functions are usable; low impact to business. Software is functioning with minor problems. 
Response Time1 Hour, 24/72 Business Hours4 Business Hours1 Business Day
U.K.
+44
800 0519 443
   
Germany
+49
800 0009 684
   
France
+33
805 543 034
   
Italy
+39
800 146 023
   
Netherlands
+31 
800 023 4743
   
Belgium
+32
800 499 00
   
Switzerland
+41
800 000 190